Quality Control

We understand and appreciate the trust and confidence your members place in their Credit Union. Our strict quality guidelines and “client first” philosophy will help to ensure that the members’ expectations will be met from start to finish.

Reverse Mortgages have become a trusted option for seniors and are heavily regulated by not only HUD but also the Division of Banks, RESPA, the Attorney General’s Office, the Privacy Act, the Patriot Act, and the Equal Credit Opportunity Act (ECOA).

Direct Finance Corporation deftly manages the myriad of compliance issues to ensure seniors are fully informed and are able to make educated decisions which allows the Credit Union to focus on building and retaining their member base. That same level of service applies to our relationship.

Your Credit Union will have a dedicated Account Manager responsible for the smooth functioning of all aspects of the CURVESM program, and the continued support of the program. This includes coordinating all staff training, supplying marketing materials, conducting member workshops and overseeing application and processing procedures.